866 numbers getting "Wait for Line" on IP Office 4.1.12 1

[charliebrown79]

I have a situation with a customer that when they dial 866 toll free numbers it is giving them "Waiting for Line" status. I have talked with Catalyst and XO Communications both state that this should not happening. I have checked the system short codes, ACR, and user short codes all of which are not setup to barr this type of call. I understated that sometimes when a bad number is dialed the IP Office will give this status.

 

[troyz]

I know you said you checked the short codes, just in case:

Using System Status look under Active->call details to see what shortcode is matched, is the short code matched different from other numbers that have no problems when dialed?

 

[charliebrown79]

trozy, I will check System Status out. I didn't realize to check that particular area in System Status. I will post a thread as to the outcome.

 

[victor5908]

Ditto-my experience has been a short code issue in regards to this error.

 

[charliebrown79]

Will the trouble was not system related. The 866 number that the customer was dialing is disconnected. I am surprised that the error message that is given is "Waiting for Line". AVAYA needs to really change this to a disconnect message of some sort. Very confusing for a customer to see.

 

[tlpeter]

Waithing for line is a system message and is only shown when there is no trunk with a matching line id
So i really doubt that a disconnect message gives this waithing for line


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ACS - Implement IP Office
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[Westi]

It probably also depends what type of trunk you are using, I have seen funny messages when you are using a PRI that were confusing, analog trunks shouldn't give you a headache. BRI couldn't say, that is not really a hit in North America so I have no experience with it.

Joe W.

FHandw., ACS

If you can't be good, be good at it!