I have an 860 that periodically jams at the print tray. A sheet of paper is lifted only half an inch or so and rests on the pad thats part of the paper tray. I do not know if this is because the printer lifts two pages at once or not. This only happens once in say 50 pages. Any solutions? New paper tray or perhaps roller?
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860 paper tray jam
- Thread starter Shean
- Start date
You can try cleaning the large pick roller first. If it appears that it is trying to pull multiple pages at once try fanning the paper, if this does not work try a fresh ream of paper. Sometimes paper will absorb moisture causing it to stick together and /or make it harder to pull from the tray. Lastly this may indicate the pick clutch is slipping and may need to be replaced.
- Thread starter
- #3
It isn't a paper issue : This happens on the average of one per 50 pages on and off. Personally this wouldn't bug me, but in the dept. it's going to that would bug them as they are not computer literate. So either the roller and or the clutch. Thank you.
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- #5
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