855 - how to add to Zone Base Dialing?

[underwoj]

hi - so we have like 10 Zones built in our CS1000 and we have one Zone that I guess the technician forgot to add for outbound 855 dialing.

How do I add access for a Zone to dial out for 855 dialing?

thanks!
Robert

 

[KCFLHRC]

The zone based dialing will have a prefix like 1024 for example as an SPN. So it would be built like 1024 1855

 

[underwoj]

thank you!

Can you tell me where to check and or add that to the Zone?

 

[KCFLHRC]

Here is an example of our Branch Office site for 1855

>LD 90
ESN000

MEM AVAIL: (U/P): 50059388 USED U P: 1320211 233070 TOT: 51612669
DISK SPACE NEEDED: 376 KBYTES
REQ PRT
CUST 0
FEAT NET
TRAN AC1
TYPE SPN

SPN 1040 1855

SPN 10401855
FLEN 15
ITOH NO
CLTP NONE
RLI 103
SDRR NONE
ITEI NONE

 

[underwoj]

thank you...

where can I find my prefix for that Zone? I do have access to Element Manager if that makes it more simple?

 

[KCFLHRC]

In LD 117

=> prt zdp
________________________________________________________________________________________________________
| | | Access Code Behaviour |
| Zone | State |---------------------------------------------|
| | | | | |DIALED | NEW |
| # DES | | DC1 | DC2 | DC3 | AC | AC |
|------------------------------------------------------------------------------------------------------|
| 1 IP_PHONES | DIS | | | | | |
|------------------------------------------------------------------------------------------------------|
| 3 BRANCH_OFFICE | ENL | 1040 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
|252 IP_TRUNKS | DIS | | | | | |
|------------------------------------------------------------------------------------------------------|
Number of Zones with Local Dialing Active = 1
Number of Branch Media Gateway Zones configured = 1
Number of Zones configured = 3

 

[underwoj]

got it - thanks!!

So Zone 29 (below) is the only Zone that can't dial out to an 855 number...and I did the prt SPN above and get an error of ESN071 - what does that mean?


________________________________________________________________________________________________________
| | | Access Code Behaviour |
| Zone | State |---------------------------------------------|
| | | | | |DIALED | NEW |
| # DES | | DC1 | DC2 | DC3 | AC | AC |
|------------------------------------------------------------------------------------------------------|
| 10 IPMG | ENL | | | | | |
|------------------------------------------------------------------------------------------------------|
| 13 ABSG_IP_PHONES | ENL | 103 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 14 ASD_IP_PHONES | ENL | 104 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 15 ICS_IP_PHONES | ENL | 105 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 16 REM_ICS | DIS | 105 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 17 USBIO | ENL | 101 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 19 VTRKH323 | DIS | | | | | |
|------------------------------------------------------------------------------------------------------|
| 20 SIPTRUNKS | DIS | | | | | |
|------------------------------------------------------------------------------------------------------|
| 21 ASD_AMD | ENL | 104 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 22 CHARLOTTE | ENL | 107 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 23 NASHVILLE | ENL | 109 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 24 DENVER | ENL | 106 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 25 LENEXA | ENL | 108 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 26 BOOTHWYN | ENL | 102 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 27 ANAHIEM | ENL | 101 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 28 FLORIDA | ENL | 101 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|
| 29 MARYLAND | ENL | 200 | | | AC1 | AC1 |
|------------------------------------------------------------------------------------------------------|

 

[KCFLHRC]

You would have to add 1855 for each zone

200 1855
101 1855
102 1855

and so on

I believe 855 is a fairly new toll free AC

 

[underwoj]

ok thanks...could you walk me thru that?

 

[KCFLHRC]

First of all you need to pri t a toll free SPN for each zone and see what RLI it is going to. Then you can add the new one. This is all done in LD 90. Here is a print out of one of mine

>LD 90
ESN000

MEM AVAIL: (U/P): 50059388 USED U P: 1320211 233070 TOT: 51612669
DISK SPACE NEEDED: 376 KBYTES
REQ PRT
CUST 0
FEAT NET
TRAN AC1
TYPE SPN

SPN 1040 1800

SPN 10401800
FLEN 15
ITOH NO
CLTP NONE
RLI 103
SDRR NONE
ITEI NONE

To build a new one

>LD 90
ESN000

MEM AVAIL: (U/P): 50059388 USED U P: 1320211 233070 TOT: 51612669
DISK SPACE NEEDED: 376 KBYTES
REQ NEW
CUST 0
FEAT NET
TRAN AC1
TYPE SPN

SPN 1040 1855

SPN 10401855
FLEN 15
ITOH NO
CLTP NONE
RLI 103
SDRR NONE
ITEI NONE

 

[underwoj]

oh nice! and I did a print and I do see that SPN 2001 (which is Zone 200 and anything that uses a '1')...so from the below print I do see area codes 800, 866 and 877 in that SPN but no 855. So can I just modify that SPN and add 855?


SPN 2001
FLEN 14
ITOH NO
CLTP NONE
RLI 112
ARRN 800
ARLI 113
ARRN 866
ARLI 113
ARRN 877
ARLI 113
ARRN 888
ARLI 113
SDRR ARRN CODES = 4
ITEI NONE

 

[KCFLHRC]

Yes, modify that SPN and add ARRN 855 to go out ARLI 113

 

[underwoj]

so weird - when I do CHG and get to SPN I enter in 2001 and then I get a SDRR prompt and hit enter and then get a ITEI prompt and hit enter but never get a ARRN prompt?

 

[KCFLHRC]

I think at SDRR you need to say yes

 

[KCFLHRC]

Sorry, at SDRR you need to put in ARRN

SDRR Supplemental Digit Restriction or
Recognition
b/nars-5
ALOW
ARRN
DDD
DENY
DID
ITED
LDDD
LDID
STRK
<CR>
Allowed codes
Alternate Routing Remote Number
Recognized remote Direct Distance Dial
codes
Restricted codes
Recognized remote Direct Inward Dial
codes
Incoming Trunk group Exclusion Digits
Recognized Local Direct Distance Dial
codes
Recognized Local Direct Inward Dial codes
For ADM/MDM trunk groups
Return to SPN

 

[underwoj]

that no worky

 

[KCFLHRC]

See above and try

 

[underwoj]

you're amazing - it worked!! and tried to dial an 855 number and it went out - thank you!!


SPN 2001
FLEN 14
ITOH NO
CLTP NONE
RLI 112
ARRN 800
ARLI 113
ARRN 855
ARLI 113
ARRN 866
ARLI 113
ARRN 877
ARLI 113
ARRN 888
ARLI 113
SDRR ARRN CODES = 5
ITEI NONE

 

[KCFLHRC]

Woo Hoo, glad it worked.