8500 - need to change the operator ext

[cayres1003]

I need to change where 0 goes when they press 0 from a dterm.. I can't seem to figure out how to do that. They used to use a console, but now they don't and it may have something to do with that, but I can't seem to put a finger on it.

 

[belevedere]

Check command 200>0>? If 0 is set to 801, then it is a single digit extension number. If you dial 0 and it rings a multiline phone or a button on a multiline phone, then it is programmed as an extension in the system. You can then use CMD E600 to call forward all 0 to any extension.
If 0 is 800 in CMD 200, then it is still programmed as an attendant phone. Change 800 to 801, then create a virtual extension in CMD 11. EX: 11>0100>0:EXE. This will program 0 as a virtual extension. Then use call forward all.

 

[OzzieGeorge]

Belvedere

Wrong system! and It has been so long since I worked on one of these I can't remember the commands necessary for the big systems. I would guess that you have to delete it out in ASPA then create a single digit extension range for 0 in ANPD then assign it to a key on the Dterm with AKYD or forward it to the station you want it to go to with ACFS.

However I will leave it to belvedere to give the definitive answer.

 

[cayres1003]

Thanks for the info. OzzieGeorge is right on the system. It is an 8500. But that information on the 2000 was helpfull too. I recently was asked to change 0 on an 8300 and I was scratching my head on that one as well. It is funny for the length of time I have been working on 2000's and nec phone systems in general, 0 for the operator from a phone, is something I very very rarely mess with on 2000s and above. It is very common on key systems, but not on the pbxs

 

[belevedere]

The idea is the same. Bring up ASPA for the digit 0. It should be set to 2 for attendant console. In ASPA, delete 2 for normal/hooking/busy. Go back into ASPA and set 2 for one digit station access (STN) for normal and hooking. Go to ASDT and add in station number 0 as a virtual extension. Virtual LEN numbers are in line groups 28, 29, 30 and 31. EX: 000280 - 000287. 000290 - 000297, etc to 000310- 000317. 001280 - 001317, depending on how many PIM units you have. Perform a LEN list out to find an available virtual len. Once it is assigned (tec 18), then go to ACFS and set the call forward V to wherever you want it to go.

 

[OzzieGeorge]

Seems I'm not as rusty on the big systems as I thought. Still didn't get it all right though :-(

 

[cayres1003]

thanks for all the comments. I should have no problem doing what I need to do now. Thanks again.

 

[cayres1003]

Ok.. Ran into some problems. I should have mentioned this is Hotel/Motel. STN is not an option in AASP. I checked all ext ranges and they are all the same. Everything is SSC and SID 2. I can't use ASPA because of the Hotel/Motel. So, any other ideas?