8500 has EIO 40 error

[llefebure]

Greetings Everyone.

I have a customer with a HP 8500 color laser printer. It connects to the network via a JetDirect card. Users send print jobs to a queue on a NT4 server that then sends the job to the printer. In the past this has always worked fine - the printer is about a year old. For the past couple weeks it throws an EIO 40 error on occasion. It seems to print 1 to 9 copies of a page just fine, but 10 or more will cause this error.

It originally had 64 Megs of RAM. We upgraded it to 128 Megs but the problem has not changed.

Any ideas?

Thanks,
Lance

 

[hpwizzard]

A Error 40 can happen because of several reasons. Often it`s seen with specific applications, but most common it`s because of the network or driver settings / choice.
Try and check this link out :

http://www.hp.com/cposupport/printers/support_doc/bpl12254.html

 

[llefebure]

I changed the client PCs to print directly to the JetDirect card instead of going through the NT4 server. The problem has gone away.

Thanks,
Lance