I have a new SV8100 (8.0) with Inmail that will not play greetings for subscriber boxes if reached by CFNA (you can skip to a box and hear the greeting). Only the name is announced and then options such as press 1 to leave a message, press 4 for more options (goes to the main greeting).
I have not been able to get the system to play the personal greetings that are recorded--even if the name is deleted from the box (then it says "extension xxxx is unavailable right now"). Does anyone have a fix for this? NTAC hasn't come up with anything for me as yet. Also I notice that when people call in to check their boxes remotely they have to enter their extension number two times. Once when they hit #xxxx at the main greeting and then the system pauses and asks for the box number and they enter it again. Any thoughts? Thanks!
I have not been able to get the system to play the personal greetings that are recorded--even if the name is deleted from the box (then it says "extension xxxx is unavailable right now"). Does anyone have a fix for this? NTAC hasn't come up with anything for me as yet. Also I notice that when people call in to check their boxes remotely they have to enter their extension number two times. Once when they hit #xxxx at the main greeting and then the system pauses and asks for the box number and they enter it again. Any thoughts? Thanks!