ChickenSalad
MIS
Hello!
We have a weird problem which, to my knowledge, has just come up for the first time on our wireless network. We have a user with a Verizon Wireless Samsung Galaxy J1 running Android 5.1.1 (kernel 3.10.49). The phone is as stock as it gets; the user has not installed any apps beyond the ones which came with it. When this phone is connected to our secure wireless network with 802.1x authentication, it crashes and reboots every 1-5 minutes continuously. However, when the phone is on any other wireless network (our open wifi network, user's home wifi, hotels, etc.) it's fine and the phone does not have this issue.
We have many other Android phones, including a bunch of Samsung models, running different versions of Android and they do not have this issue. A Galaxy S4 running Android 5.0.1 connects to the secure network and stays on just fine. Various other devices running Android 6 do not have this issue, either.
I have captured the logcat output from the phone through many crash and reboot cycles, but there's nothing useful in the logs. The logcat data shows the phone just doing its normal stuff (checking battery level, syncing the time, updating status icons, etc.) and then suddenly it's rebooting. No errors, exceptions, or stack traces are logged.
Has anyone else encountered an issue like this with Android and 802.1x authentication? Any help or insights would be greatly appreciated.
Thanks!
We have a weird problem which, to my knowledge, has just come up for the first time on our wireless network. We have a user with a Verizon Wireless Samsung Galaxy J1 running Android 5.1.1 (kernel 3.10.49). The phone is as stock as it gets; the user has not installed any apps beyond the ones which came with it. When this phone is connected to our secure wireless network with 802.1x authentication, it crashes and reboots every 1-5 minutes continuously. However, when the phone is on any other wireless network (our open wifi network, user's home wifi, hotels, etc.) it's fine and the phone does not have this issue.
We have many other Android phones, including a bunch of Samsung models, running different versions of Android and they do not have this issue. A Galaxy S4 running Android 5.0.1 connects to the secure network and stays on just fine. Various other devices running Android 6 do not have this issue, either.
I have captured the logcat output from the phone through many crash and reboot cycles, but there's nothing useful in the logs. The logcat data shows the phone just doing its normal stuff (checking battery level, syncing the time, updating status icons, etc.) and then suddenly it's rebooting. No errors, exceptions, or stack traces are logged.
Has anyone else encountered an issue like this with Android and 802.1x authentication? Any help or insights would be greatly appreciated.
Thanks!
