800-XXXX number

[DXBTester]

I don't know how the Telephony call this feature but it's what we want to implement. Currently, we have 2 offices - 1 in Florida, 1 in Malaysia, and 1 in HongKong.

What we want is to have a special number, say 800-XXXX. Whenever someone from HK dials that number it will call our HongKong office. If someone from Malaysia calls that number it will dial our Malaysian branch...But if anyone from other countries dial that number, it will dial our HongKong office.

How can we do this? And where should we get this registered?

 

[Ragnorak]

You have two choices. You can use your telephone system to route the calls or you can use the carrier you get your phone service from to route the calls.

Your phone system would have to support routes by incoming caller ID. Some do and some don't and some of the ones that do have limitations that may or may not allow for everything you want.

The carrier would call this "location based routing" so you could either call the provider for your toll free service and ask about location based routing or search for a carrier name and location based routing to get an idea of what they offer and charge and possibly a more direct sales number to call and inquire.

 

[mforrence]

You'll certainly want to have a LD carrier involved. I don't believe that toll-free numbers are a world-wide thing, so rules may vary by region/country.

 

[sbcsu]

Local freephone 1800 or similar numbers are available in each of those locations.
Also an international 800 reserved number is available for international dialling.

A Universal International Freephone Number (UIFN) is a worldwide toll-free "800 number" issued by the ITU. Like the 800 area code issued for the NANP in the U.S. and Canada and 0800 numbers in many other countries, the call is free for the caller, and the receiver pays the charges. UIFN uses ITU country code 800, so that no matter where the caller is, only the international access code (IAC), the UIFN country code (800) and the 8-digit UIFN need to be dialed. A few carriers in about 65 countries participate in the UIFN program; free access to the numbers (as international calls) from mobile and coin telephones is not universal. Registration of a +800 number incurs a 200 swiss franc ITU fee (as of 2013) in addition to any charges levied by the individual carrier. The number must be activated for inbound calls from at least two telephone country codes within 180 days

Quote from

https://en.wikipedia.org/wiki/Toll-free_telephone_number

 

[DXBTester]

Thank you guys for all your replies.