800 number/T-1 issue on Magix 2.5

[Tripoth]

OK, Magix 2.5
Client moved from a T-1 that provided both local and long distance outcalling and incoming call capability for a T-1 taht only provides long distance capability.
I have routed the local calls to go over a pOTS line trunk group.
You make a local call - it works fine.
You make a LD call - it works fine
You try to make a 800 toll free call and the all cannot eb completed as dialed. You receive this message from the Telco.

What might be going wrong here?
I know that the old T-1 allowed them to dial without the using a 1 for LD calls. They have to use a 1 now to make the calls.

Is there a way to bypass this or trick the system? Is there a way to trick the system so that it can see that the call is a long distance call, route ot to the T, and make the call?

 

[merlinman]

We will need to know what type of service is being provided.

Did it change to or from PRI?

 

[Tripoth]

Nope. Didn't change to a PRI. Just straight channels on a T-1.

 

[merlinman]

I had that issue once when the client was using SPRINT.

I took care of that by routing 800 numbers (and all variations thereof) to the Local Lines.

Bottom line, I think it's your service provider, not the Magix, but you will have to fix it in the Magix.

 

[Tripoth]

Sigh, Yes, I talked to the vendor who stated that the T-1 cannot be used for 800 numbers. Rassin, frassin,.....

OK, now how do I route the 800, 866,888, 877, did I miss any over the local lines?
Do I create my own table?

 

[TouchToneTommy]

Create an Area Code table, put 800, 888, 877, 866, 855, and 844 in it. Point it to your copper line pool, give it an FRL of 3.