800, IDC question

[armytechie]

Not really sure how to pose this question quickly but I'll try

We have two providers currently MCI and Verizon both providers have assigned us an 8xx numbers along with the DNIS.
example
MCI DID MCIDNIS 8xx
646-227-1234 1234 866-232-4453

Verizon DID Verizon DNIS Verizon 8xxx
212-324-4321 9876 800-435-7654

The two above point to Concerto DNIS 5400
I have concerto and symposium

The question is. where is it controlled if lets say I lose MCI or Verizon or even concerto or syposium and need to reroute the traffic? Is the translation global or bound to a circuit? How is it I can have the switch or the 800 numbers routed to the equipment that is functioning and not lose the associated DNIS, thanks in advance

 

[rmgt]

800 numbers can have backup routes configured by the provider... but as far as I know, only one backup route / number

 

[johnpoole]

that redirect is a provider feature, you can get access to the route block and do a reroute yourself on a 800 dnis. we have that on our major disaster lines. i use idc for those numbers so that i can point each number to any number i want. if you made 1234 a cdn acquired by symposium, and that server goes down, you can't, on the fly, do a simple code change and point it to an acd group.. if i take 1234 and turn it into 2345 and make that the acquired cdn, i could change the ld 49 idc and never touch the cdn, just point that idc to the same acd and lose the scripts and custom routing. BUT my 800 still gets answered while the cp server gets it's re-image or whatever it needs today. i have used that when a customer had a hot spare server, i built a script that would log in go to 49 and do a simple change, keeping the acd alive while a tech could roll up.


john poole
bellsouth business
columbia,sc

 

[armytechie]

The rerouting we want to control VIA a web based program our provider has, this allows for the "ON THE FLY" routing to a totally seperate trunk group so thses calls are aswered the issue as I see it is If my symposium goes down and my concerto or if I lose a provider how would I have the switch recognize the assigned DNIS and route that accordingly to either program,since every 8xx number has an assigned DNIS to it how would I get the switch to recognize the lost DNIS and associate it somehow to the switch.I definitely appreciate the responses and forgive me for my total ignorance with this.

 

[johnpoole]

if you can change the route via a web app that the dnis is coming into. just put that dnis in an idc, xxxx in xxxy out, then add that idc table to every possible route. so if the local route never sees xxxx, it doesn't matter. when the web app changes the routing external to your switch, and send xxxx to the local route, that route will send it to the same cdn as the idc table in the normal route... i'm trying to follow your call flow, if i missed give me an example using numbers and rdb's plus cdn dest

john poole
bellsouth business
columbia,sc

 

[armytechie]

RDB
TYPE RDB
CUST 00
ROUT 2
DES VERIZON DID
TKTP DID
NPID_TBL_NUM 0
SAT NO
RCLS EXT
DTRK YES
DGTP PRI
ISDN YES
MODE PRA
IFC ESS5
SBN NO
PNI 00000
SRVC NNSF
NCNA YES
NCRD NO
CHTY BCH
ISAR NO
CPUB OFF
DAPC NO
BCOT 0
DSEL VOD
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
RANX NO
SRCH RRB
TRMB YES
STEP
ACOD 3802
TCPP NO
PII NO
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 21 *
NDNO 21
DEXT NO
DNAM NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
TFD 0
DRNG NO
CDR NO
MUS NO


PAGE 002

RACD NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

CDN
CDN 8796

TYPE CDN
CUST 0
CDN 8796
FRRT
SRRT
FROA NO
MURT
DFDN 4002
CEIL 2047
OVFL NO
TDNS NO
RPRT YES
AACQ YES
ASID 17
SFNB
USFB 1 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 2 3 4 5 6 8 9 10 11 12
CNTL YES
VSID
HSID
CWTH 1
BYTH 0
OVTH 2047
ACNT

DCNO 21

DCNO 21
IDGT CDGT
6900 7900
6901 7901
6902 7902
6903 7903
6904 7904
6905 7905
6906 7906
6907 7907
6908 7908
6909 7909
6910 7910
6911 7911
6912 7912
6913 7913
6914 7914
6915 7915
6916 7916
6917 7917
6918 7918
6919 7919
6920 7920
6921 7921
6922 7922
6923 7923
6924 7924
6925 7925
6926 7926
6927 7927
6928 7928
6929 7929
6930 7930
6931 7931
6932 7932
6933 7933
6934 7934
6935 7935
6936 7936
6937 7937
6938 7938
6939 7939
6940 7940
6941 7941
6942 7942
6943 7943
6944 7944
6945 7945
6946 7946
6947 7947
6948 7948
6949 7949
6950 7950
6951 7951
6952 7952
6953 7953
6954 7954
6955 7955
6956 7956
6957 7957
6958 7958
6959 7959
6960 7960
6961 7961
6962 7962
6963 7963
6964 7964
6965 7965
6966 7966
6967 7967

DID I Leave anything out? Thanks in advance!

 

[johnpoole]

the app is controlling the idc table, the same way i suggested you do it. that does not change the inbound route, just the ring to target.. the idc posted turns xxx 6000 number to 7000 numbers, if you enter inbound 6 out bound 7, it does the same thing. just changes the 1st digit.

john poole
bellsouth business
columbia,sc