7941 Factory Reset

[VoIPgirl]

I performed a factory reset on a 7941 and now it is in a loop from the main screen then to a screen that says it is uploading term41.default and shows the ip address. The term41.default is on the TFTP server. The TFTP is in the DHCP as stated on Cisco. Ethereal traces show it going to random IP addresses. Does anyone know how to get it out of this loop? None of the buttons will work to view anything, nor can I get to the web interface. Any suggestions would be greatly appreciated. Have a Happy New Year!

 

[spider62]

hi,

try this:


Step 1 Unplug the power cable from the phone and then plug it back in.
The phone begins its power up cycle.

Step 2 Immediately press and hold # while the Headset, Mute, and Speaker buttons turn
on and off in sequence.
Release # after the Speaker button turns off.
The Headset, Mute, and Speaker buttons flash in sequence to indicate that the
phone is waiting for you to enter the key sequence for the reset.

Step 3 Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker
buttons begin to flash.
If you repeat a key within the sequence (for example, if you press
1223456789*0#), the sequence will still be accepted and the phone will reset.
If you do not complete this key sequence or do not press any keys, the Headset,
Mute, and Speaker buttons will stop flashing after 60 seconds and the phone will
continue with its normal startup process. The phone will not reset.
If you enter an invalid key sequence, the buttons will stop flashing immediately
and the phone will continue with its normal startup process. The phone will not
reset.
If you enter this key sequence correctly, the phone displays this prompt:
Keep network cfg? 1 = yes 2 = no

Step 4 To maintain existing network configuration settings for the phone when the phone
resets, press 1. To reset network configuration settings when the phone resets,
press 2.
If you press another key or do not respond to this prompt within 60 seconds, the
will continue with its normal startup process and will not reset.
Otherwise, the phone goes through the factory reset process.



regards
spider62

 

[VoIPgirl]

Thank you. I did the factory reset, however, I never was given the option 1 or 2. The phone now will not even give you any options for config etc. Happy New Year!

 

[camy72]

Hi,

Where you able to fix this problem. I have my phone exactly in this state and have no clue how to fix it.

Any help would be deeply appreciated.

thanks,
Maddi.

 

[stefanog65]

i thought there was a shorter way like press SETTINGS then **#**
and the phone set should reset?

 

[Iwontremember]

* * # * * just resets it, like a reboot.

**# unlocks the phone.

Hope this helps.

Please remember to rate helpful posts........

 

[CCIECCNA]

open a TAC case to return the phone.