7937G not in "New Phone" drop-down on CUCM 5.1 - How to add?

[csedhom]

Greetings, I am trying to install a new 7937G conference phone, however I am unable to add it to call manager.

We are running Cisco Unified CallManager, System version: 5.1.3.7000-5, Administration version: 1.1.0.0-1

And the problem is when I go to the following menu:

Device -> Phone -> Add New Phone

7937G is *not* appearing in the dropdown list of selectable phones.

Is there a way for me to add a new type of phone to my dropdown list? What is the best way for me to add this phone to my Call Manager? Do I need to run an update before it will let me select 7937 in the "Add New Phone" menu?

Please let me know if I can clarify any of these points. Any help is appreciated.

 

[whykap]

You will need to install a device pack that includes the 7937 firmware, depending on your exact 5.1 version:

5.1(2)
cmterm-devicepack5.1.2.3111-1 or later

5.1(3)
cmterm-devicepack5.1.3.1104 or later


For more info:

http://www.cisco.com/web/software/282074289/25510/cmterm-7937-sccp.1-3-3-readme.html

 

[MitelInMyBlood]

Curious here, would such a patch also be required on the sub(s) as well as the pub?

Original MUG/NAMU Charter Member

 

[whykap]

Yes it does. I suggest you always read the release notes when installing/upgrading anything, as it has specific instructions on how to and caveats.

 

[csedhom]

Thank you for responding. I am still reading the release notes myself to confirm that this is the correct course of action for me. I really do appreciate the replies here.

 

[csedhom]

Thanks a lot, everyone. I installed the patch over the weekend, rebooted the Publisher and then the subscriber, and this situation is now solved.