7915 Exp module on 7965G phone.

[Oldtimephoneguy]

Good day! I can't get a 7915 expansion module to work on a 7965G phone. Everything seems to be programmed correctly but the exp module just shows the power is on by having all the line buttons lit and the display shows the Cisco logo. Thanks for any help.

Frank. City of Cape Coral, Florida

 

[bhassell2000]

Did you set anytihng in thr expansion module section of the 7965 programming? Did you program anything on key 7 or higher? My 7965 has a 7916 expansion module, not sur eof the difference.

Thanks,

Buddy

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[Oldtimephoneguy]

Thanks for the reply. I did add the 7915 module to the phone's programming and there's a line on butoon 7. I moved the 7915 to a phone that has a 7916 working on it and it won't work there either. We're thinking being the phone has a color display and the exp module doesn't they're not compatible for some reason (software)?

Frank. City of Cape Coral, Florida

 

[gm85]

The 7915 should work fine with the 7965 (the fact it doesn't have a colour screen doesn't have an impact on it). To me it sounds like the firmware on the expansion module is out of date.

Are you using Callmanager or Callmanager Express? Do you have the 7915 phone load installed on your system?

 

[Oldtimephoneguy]

Thanks for the information. Our Network Engineer is going to take a look at the firmware. We are using Call Manager and have many other 7915 phones in use.

Frank. City of Cape Coral, Florida