Hi. I know it's not the latest R7 but the customer has intermittant issues with IP phones restarting or logging off. They are going to R8 in about a week (Can't do that yet for various reasons) so if there are any kown issues, I could put them up to 7.0(27) in the meantime
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
7.0(23) Ip phones logging off/restarting 1
- Thread starter wotanuta
- Start date
-
1
- #2
montyzummer
IS-IT--Management
Either Mr customer is hitting mute clear and the kit is set to give out dhcp and phones are comming up with base extn ( if using hot desking untick force logon)(maybe the resseting users are dialling *36 by Miskake,
Best thing set up monitor trace with,
"EVENTS(call&Extension),"PACKETS"(SHORTCODE MSG) tab & print error on system tab set, kindly ask youre users to make a note of the time when it happens and send the monitor to log every ...mb/time(youre choice but regular) see what you can see , of course if you are uk scan source will say upgrade ....good advice , hold off R8 is my thinking untill this perticular issue is sorted, as you will be saying yes MR Customer R8 WILL MAKE YOU CUPS OF TEA, but when issue still exists you face big issues ...out of interest has this kit got expansion moduals if it has role them back to the R3 upgrade (specifically designed to rentokil most bugs) then whack them up to youre current R7 version then go to 7.0(27) , also recreate the media card (assuming v2 Chassis) and see if that helps , if that does not and / or you are v1 chassis and i know this sounds like a totall nightmare delete and re-ad the users that are having issues......unless its across the board infact try that first......hope you get on ok.
Look lots of ideas here but i dont know the variants of this site , try what seems most likley ang go from there but the monitor traces will be needed by avaya in any case......................oohh always have under "SYSTEM" in monitor Error , Print And Licencing ticked, change to a different colour to easily decern whats going on ....good luck...............im sure if i have given you bad advice or its a known bug someone on here will be quick to tell me to button it and point you in the correct direction.
APSS (SME)
ACSS (SME)
Best thing set up monitor trace with,
"EVENTS(call&Extension),"PACKETS"(SHORTCODE MSG) tab & print error on system tab set, kindly ask youre users to make a note of the time when it happens and send the monitor to log every ...mb/time(youre choice but regular) see what you can see , of course if you are uk scan source will say upgrade ....good advice , hold off R8 is my thinking untill this perticular issue is sorted, as you will be saying yes MR Customer R8 WILL MAKE YOU CUPS OF TEA, but when issue still exists you face big issues ...out of interest has this kit got expansion moduals if it has role them back to the R3 upgrade (specifically designed to rentokil most bugs) then whack them up to youre current R7 version then go to 7.0(27) , also recreate the media card (assuming v2 Chassis) and see if that helps , if that does not and / or you are v1 chassis and i know this sounds like a totall nightmare delete and re-ad the users that are having issues......unless its across the board infact try that first......hope you get on ok.
Look lots of ideas here but i dont know the variants of this site , try what seems most likley ang go from there but the monitor traces will be needed by avaya in any case......................oohh always have under "SYSTEM" in monitor Error , Print And Licencing ticked, change to a different colour to easily decern whats going on ....good luck...............im sure if i have given you bad advice or its a known bug someone on here will be quick to tell me to button it and point you in the correct direction.
APSS (SME)
ACSS (SME)
- Status