6930 with bluetooth headset loses the headset connection when they log in as an ACD agent

[AH64Armament]

I have a site that called me earlier about an issue with their ACD agents. The user is temporarily signing in as an agent to help out once in a while. Her desk phone has a bluetooth headset. When she logs into her agent ID, the bluetooth headset stops working.

I recommended they log into the ACD agent and pair the headset again.


I'm not sure if that's the problem or not.

 

[Billz66]

might be the cos of teh ACD agent

there are some headset related cos options

If I never did anything I'd never done before , I'd never do anything.....

 

[ryan772016]

I recommended they log into the ACD agent and pair the headset again." - I think this would have sort out the problem.

 

[AH64Armament]

After further investigation, I've learned that this scenario wasn't the issue at all and the end user was mis-reporting the problem.