6930 phone - missing features

[AH64Armament]

I've got a customer that just called about a new 6930 phone that he turned up yesterday. He's trying to pair a Bluetooth Headset to the phone and it's not showing the Bluetooth feature in the settings.

I compared to one that we're using at my office. Press settings, it shows about 10 or so icons. On his, it shows 4.

Before I open a ticket with support on this, I'm asking here... also have asked that the customer turn up another phone to see if there's a difference.

We compared the versions - our phone system and theirs is running the same version. His phone is version 001, ours is 000.

Any ideas?

I've posted a photo of his phone settings - he can't scroll left or right, whereas our phone can.

 

[kwbMitel]

What version is the phone running and more specifically is it prior to 01.00.00.148

**********************************************
Any intelligent fool can make things bigger and more complex… It takes a touch of genius – and a lot of courage to move in the opposite direction.

 

[AH64Armament]

Main Version 01.03.00.112
Call Server Rev 14.0.3.37
Model MINET_6930 Rev: 001

 

[AH64Armament]

Why would "Advanced" be disabled? I'm on the phone with Mitel Support and they're suggesting that WE disabled that in the phone system.

 

[AH64Armament]

In the PBX, System Properties, System Administration, System Security Management - added a "Phone Administrator Passcode". This now allows the user to see the settings they need for Bluetooth.

 

[AH64Armament]

Also received the following from support - I have not tested this yet.
As of 6900 series set firmware 1.3.0.105 or greater, there is a required setting in the Class of Service for the 6900 series sets.
The set must have a value programmed for Long Key Press Timer between 1-5.
This is under the General tab, then subsection Miscellaneous and then option Long Key Press Timer.

If there is not a value between 1-5 the set will not display the following options after pressing the Settings button:
Language, Voicemail, Call Forward, Config Teleworker, WiFi, Bluetooth, Reset