6873i Registration Issues

[jabbo99]

In the process of building a MiVoice Office 400 with release 6.0 for a customer in my lab. My only 6873i will not register with the controller. When I plug in the only 6873i to the controller, it appears to boot up correctly. When the menu first displays on the phones screen, I get a message stating “failed to display”. I checked the network settings from the phone and it’s acquired an IP address. However, when I login to the controller and go to the State form, the phone is not registered.

I plugged in two 6867i phones and they both registered with the controller. Showing registered in the State form.

 

[jabbo99]

FYI - I fixed the issue by removing the MAC address from the phones Terminal in the controller. Factory defaulting the phone. Added the MAC address back to the Terminal in the controller. The phone rebooted 3-4 times and it is now working.