6408 on version 4.2

[erik1980]

Hello,

Does anayone know if the 6408 telephones are stille supported on version 4.2(17)

I have a DTMF issue with these phones. It doesn't work

 

[amriddle01]

They do still work, you will probably find they are on an expansion module that was not stepped up through the 3.2.999 loader, a power down will normally fix it until you downgrade and then re-upgrade them

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[kwing112000]

where the expansion modules upgraded to 3.2.999 before 4.x. that will cause a lot of DTMF issues if the upgrades were not done.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[intrigrant]

I know from a very good source (myself) that these units have been upgraded properly.
As Erik knows there is a ClearQuest caveat number for this issue which will be fixed in the next maint release.

 

[amriddle01]

Ah, so your'e to blame then intigrant I have seen this issue arrise after stepping the unit but far less often and a reboot often clears it if only temporarily

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[kholladay]

As intrigrant says there is a DTMF issue with Module 1 currently. You can talk to Tier III as ask for the Q3 maintenance build 4.2(181103) which has this fix for CQ65880 "After upgrade phone connected to DS module 1 do not generate DTMF tones".

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[tlpeter]

Kyle, why isn't that CQ on the site ?

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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