64 bit blues: Installer error (1719) 1

[jlockley]

Working with newly set up 64 bit xp pro. Install shield failed at installation of some program, so following MS support instructions I a) re-registered the existing installer and b) downloaded the update (this isn't the newest version? You can't even get 64 bit drivers for peripherals yet...). Restart and no installation. (For those who have not had the pleasure the error message is: "Error: 1719. Windows Installer service could not be accessed"

Already been through the MS knowledge base tricks (and been subjected to the inane information about me being protected by having to go through extra steps to verify my software, which really benefits them but took my time). Removed/renamed existing installer and reinstalled installer. Same message. Re registered installer. Same message. re re installed. re re registerd. No dice.

OEM, so no support. Aside from a pox on the house of gates, dies anyone have any suggestions for reluctant installers? Installing newest Palm Desktop, but Installer was reticent with recently installed Cardscan, which somehow ended up installed none the less.)

NOte that this is a fresh system and not mucked up with the usual stuff that gets on comuters beside Corel, MS Office, Cardscan, Clipmate and and Eudora, so there shouldn't be a lit of impediments of a basic component working. All previous installer components were removed, and the installed installer is the 64 bit version, or so the web site claims.

A pox, i say, a pox. Anybody seen those PC/Mac ads? It's amazing how right they get it.

 

[linney]

Sounds like you may have already been down this track but I don't know what else to throw at you.

http://www.google.com/search?q=erro...ft:&ie=UTF-8&oe=UTF-8&startIndex=&startPage=1

http://groups.google.com/groups?q=e...&oe=UTF-8&startIndex=&startPage=1&sa=N&tab=wg

"Error 1719. The Windows Installer service could not be accessed" error message when you try to add or remove a program

http://support.microsoft.com/default.aspx?scid=kb;en-us;315346&FR=1&PA=1&SD=HSCH

Windows Installer 3.1 v2 (3.1.4000.2435) is available

http://support.microsoft.com/kb/893803/?FR=1

An update for Windows Installer 3.1 is available for Windows Server 2003 SP1 and for the 64-bit editions of Windows XP

http://support.microsoft.com/kb/898715/?FR=1

http://support.installshield.com/kb/view.asp?articleid=Q104985

 

[jlockley]

Yep..that problem, however, is solved at least for the moment. The answer (Not given in windows help) is to register the installer in wow64 rather than system32, close and restart the service in administrator. Not a happy camper.

 

[linney]

The answer (Not given in windows help)"

Thanks for sharing your solution, do you have any link you can share too, or was it a clever self discovery?

 

[jlockley]

It was a clever discovery. I think it's time for a 64 bit forum. there are going to be a lot of problems like that

 

[linney]

You could see if it is feasible to start such a Forum by contacting Forum Management via the "Contact Us" tab (top right of page).

Thanks again for your feedback.