63 Error

[MBlackstone]

I got the following error on my phone system today:
63-218
The Nortel alarm event code says that means: There are no more DTMF receivers that can be allocated.

What does that mean?

Thanks!

 

[Roldan]

Did you lose any calls? Sounds like you have some DID's on your system and you you had a high volume of calls, at least higher than the amount of DTMF recievers that you have and the calls could not be routed properly.

Louie Roldan

http://www.4vertex.com

 

[bkrike]

Depending on your current config, you can add a services or combo cartridge if the problem gets worse. This would give you more DTMF capacity.

 

[MBlackstone]

Thanks folks. Business and call volume are definetly increasing. Ill keep an eye on this.