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6160 IQ Server Recording Ports - dead air

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asayani

asayani

Technical User
May 31, 2005
60
CA
We have a 6160 IQ Server with 2 IP Application Ports dedicated for agent recordings. The problem I am having is that when I record an agent via the 6160 recording interface the agent and the member or client experiences dead air symptoms. The Agent cannot hear the member and vice versa and hence the call is dropped.

Has anyone come across a problem like this?
 
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