Is it possible to have more than 11 Make Busy codes? I know we can have 1-9, then the star and hash keys make up 10 & 11, but does anyone know if there's a way for any more?
from the phone the max is 11 as you have stated and is limited by the format of the ACD realtime stream.
But CIS(6100) your site database will accept 99 (i think) and you could use Client component pack or agent advisor to invoke make busy...
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