6110 CCM V5.8 Mitai problem

[glennmitel]

Hello

i have just installed a Mitel 3300 MXe with 15 ACD hotdesk Agents

1 ACD skils group

1 path

also have installed Mitel 6110 V 5.8 with Hotfix patch 3

i have run a sync on the 6110 and i can see all agents and all are showing on CCC on a supervisors pc as well as the path real time stats

But i am not able to control the path or the Agents which is being caused by the Mitai link not running

i am getting a Mitai error in my network monitor on 6110

i have spoken to mitel sales and the interactive contact centre license now comes as standard with all standard agents

i have run a telnet session to my 3300 ip with the Mitai port 8000 and i can connect and see date being sent

i am now lost with what i can try next

any ideas ???



CCNA,CCNP,CCVP
HP AIS
Full Mitel

 

[Supernova99]

as you have just installed 5.8 then you have a current support agreement.
try emailing support at prairiefyre dot com to see if there are any known issues.
Prairiefyre also have a KB page which might also be worth looking at.

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