6100 Chat

[bearvalley]

Guys,

I am running 6110 V5.1 Enterprise Edition and the CHAT is not working! When you open the Chat dialogue box there is no contact to select even though there are loads of agents online at the time.

I do have it working on a Business Edition and it just worked without ant configuration needed, and yes my users do have security rights to run chat.

Any help much needed?

 

[willgc2000]

Hi, I have two sites where Chat is not working. I believe it could be down to proxy server settings. I have another site which does not use a proxy server and chat works perfectly. Do you use proxy server?

 

[bearvalley]

Good thought. Both my sites do not have a proxy. any other ideas?