6100 account codes 1

[MDgeriatric]

I have recently installed a small 6100 and the customer wants to use codes to identify the types of call he is receiving.From all the documentaion I can find, it seems to be "account codes" but I cannot find if these are to be added on the 3300 or the 6100 config. If its on the 6100 then the system seems to expect the codes allocated on a per agent basis. Also, its suggested you can input the code at anytime during the call by pressing a key. Does this have to be verified or non-verified? (Phones are 5224's)

Any help would be appreciated.

 

[Mitelpassion]

has to be non verified and should be done during the call.
program non verified account code button for the phones. the account code is then part of the smdr string.

there were some conditions with this but I can't remember what they were.
i was able to do this successfully