6.1 Upgrade - Invalid Number Error

[royaltg]

I just finished upgrading a MICS from NA-MICS-2.0 to NA-MICS-6.1 MR using the Norstar Upgrade Card. Prior to the upgrade the customer's standard T1 line for inbound and outbound calls worked fine. T1 channel was accessed by dialing 9 for Line Pool A. After the upgrade when 9 is pressed the system does not access a T1 channel from Pool A and when the next number is pressed the caller gets "Invalid Number", and can't make calls. Inbound calls and all other programming works fine. If I change the Line Pool Access Code to another number, I tried 7, they are able to make calls out by pressing 7. I then changed the access code back to 9 and the problem came back. Has anyone experienced this?

Sorry for the novel, but any help is appreciated.

 

[bkrike]

Did you confirm that 9 was the access code for pool A, or did you assume it was. Perhaps 9 was a dest code that accessed pool A, and you need to rebuild it. By default 9 is using route 000, which may not work for your t-1.

 

[BagsNYC]

I would check my programming. Sounds like, as bkrike said, that the default route was utilizing your outbound 9 service..

 

[rhowlett]

6.1 changed the line numbering also. Might want to confirm you have the correct lines programmed. If it's in the first slot, it shouldn't be affected.

 

[royaltg]

Thanks for all of the suggestions. I verified that before the upgrade "9" was programmed as Line Pool A access code, and after the upgrade the "9" was still programmed as the Line Pool code, but it didn't work. I changed the access code to "7" and it works. Then changed back to "9" and problem came back.

I also verified the Line numbers for the T1 have not changed. They are Lines 001 - 024. I even changed these lines to Pool B and set "9" as access code for Pool B and had the same problem.

Any other suggestions would be great.

 

[senk1s]

back up using RAD and NRU , then default the system and see if the problem goes away ...
if so it is data corruption and you need to reprogram from scratch ...