Hi
MiVb 9.3 on MXe111 controller
MiCollab 9.7 on VM integrated MBG
We have registered 5624 phones via the MBG internal IP address in order that the call recording equipment can capture the audio via the SCR taps.
Since doing this placing a call on hold from the 5624 phones fails and "hold rejected" is displayed on the phones. This is only on outbound calls incoming calls can be placed on hold and a supervised transfer can be made successfully.
I have looked at and changed some settings on the SIP peer profile such as avoid signalling hold to peer and some COS options local MOH , NO MOH on transfer and so on but no change.
The SIP trunks are not being proxied on the MBG and perhaps this has something to do with it ?
Any ideas suggestions or if you have had this issue please advise.
I may be able to get some call traces and I suppose this may shed some light on the matter but it is difficult to get traces from the site at the moment.
Thanks
MiVb 9.3 on MXe111 controller
MiCollab 9.7 on VM integrated MBG
We have registered 5624 phones via the MBG internal IP address in order that the call recording equipment can capture the audio via the SCR taps.
Since doing this placing a call on hold from the 5624 phones fails and "hold rejected" is displayed on the phones. This is only on outbound calls incoming calls can be placed on hold and a supervised transfer can be made successfully.
I have looked at and changed some settings on the SIP peer profile such as avoid signalling hold to peer and some COS options local MOH , NO MOH on transfer and so on but no change.
The SIP trunks are not being proxied on the MBG and perhaps this has something to do with it ?
Any ideas suggestions or if you have had this issue please advise.
I may be able to get some call traces and I suppose this may shed some light on the matter but it is difficult to get traces from the site at the moment.
Thanks