5621 IP Phone, Can't add Speed dials

[qtelcom]

Not sure what going on here, IP500 with 4.1.9 and some 5621 IP Sets. When a user goes to add a speeddial, they put in the name and number and hit save, but it never shows up in the speed dial list on the phone. It's like they can't add any at all, This is system wide. The IP sets are on the latest firmware for 4.1.9. Any ideas? I thought the speedials were stored locally on the phone...

 

[qtelcom]

I should mention all the IP sets are hotdesk users. Is there something I'm missing? Do I need to specify a FTP/Http server for these phone to back up too for this to work? Can't seem to find the documentation that talks about speed dials for hotdesk users and a FTP/HTTP server

 

[tlpeter]

It should work
The ftp is only for backup

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[paul3461000]

I had same issue. I called tech support and the tech guy said he'd had other calls about the same thing. He recommeded waiting for next release. I did not bother to escelate the call.

4.1(12) is out now. I am going to give it a try.

 

[TheDoz]

Have the same problem on ip500 4.1 (9).
When I powered down the ip phones and waited 1 min. then powered them back up all the speed dials re-appeared on the speed buttons. But when they unplug their phones for any reason and plug them back in the speed dials would disappear again, and they could not save them when programming them.
I'm going to upgrade also to 4.1 (12) to see if that will solve the problem.


"The lack of money is the root of all evil"

 

[tlpeter]

I believe the 2.8 versions should save the speeddials to the flash memory
It could be possible that thw 2.824 version is not good
4.1.12 has the 2.8.3 version so hopefully that solves the problem


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[abates2k]

Speed dials and call logs are restricted by default in the latest releases. You need to edit your 46xxsettings file to allow users to add speed dials.

############## APPLICATION ACCESS SETTINGS ###############
##
## These settings restrict access to certain applications.
## APPSTAT is not supported on 96xx SIP phones.
##
## When APPSTAT is set to 0, Call Log and Redial are
## suppressed and changes to Speed Dial/Contacts are not allowed.
##
## When APPSTAT is set to 1, Call Log, Redial and,
## Speed Dial/Contacts work without restrictions.
##
## When APPSTAT is set to 2, Call Log is suppressed.
## For Redial the Last-6-numbers option is suppressed
## and changes to Speed Dial/Contacts are not allowed.
##
## When APPSTAT is set to 3, changes to Speed Dial/Contacts
## are not allowed.
##
## SET APPSTAT 1

Remove the 2 #'s in front of the SET APPSTAT 1 line and restart your ip set to load the new setting. Hope this helps.