5610SW Stuck at Trying to Find DHCP 1

[WhosYourDiffie]

Hello again everyone,

I have a customer moving from one location to the next and they are moving to a whole new network so I need to edit the settings of the phone.

When I get to the phones in question, they are stuck at DHCPA very large number) secs

Now I know how to program the phones to get to the end result but I'm stuck at this part.

How do you get the phone to a point that you can edit it and make it work? Do I need to take it off this network and take it back to my lab to get it in working order?

I finally figured out how to program these suckers not 10 minutes ago. You need to hit MUTE or HOLD then C R A F T THEN the code you want. Major mind melter on that one.

Anyway, please help!

Thank you!!
Diffie

 

[joe2938]

Who is providing the dhcp scope?

 

[WhosYourDiffie]

The IP Office 500 V2 is providing DHCP to a VLAN'd Avaya POE switch. When you plug a phone into the switch, it gets an address from that and runs with it.

The customer is selling the property and moving to a new location with a new network. I had a few phones taken from the current property and sent to the new place to be programed to no avail because the phones were stuck on an infinity DHCP lookup.

Now that I'm back at the original property I'm getting the same DHCP lookup to infinity on the phone.

 

[joe2938]

Did you define the new network dhcp scope for the new site into IP Office

 

[WhosYourDiffie]

@joe2938

I believe I solved my own issue through a stroke of luck.

When the phone is stuck at DHCP: (#) secs, hit the *27238 to access the programming!!

That's what I was after.

As I'm writing this, I was able to enter programming and fix the phone!

 

[joe2938]

Do tell, what was the fix?

 

[WhosYourDiffie]

The main issue for me was to get into programming on the phone at certain points during its boot up process.

At certain points, pressing MUTE or HOLD gave the tone that doesn't correlate with programming.

When the phone was searching for a DHCP indefinitely, I pressed the * button (which didn't give a tone but didn't give me a bad tone either) and I just tried 27238 and it worked!

So the moral of the story is that if you want to program 56xx series phones when they are not functional and you cannot access the programming by pressing "* to program",
you can press MUTE 27238 then input your command. In my case it was ADDR 2337 to access the IP address settings!

 

[joe2938]

what exactly did you have to change in there as dhcp scope should have taken care of it

 

[WhosYourDiffie]

The phones needed to be set to a vlan. That was the mystery behind the phones not picking up an IP.

 

[joe2938]

That's exactly what I was thinking, pink for letting us know the outcome

 

[WhosYourDiffie]

Why thank you! That's the downfall I see on these forums a lot. The outcomes are never really posted a whole lot.

 

[joe2938]

And that is why we award pink for letting us know the root cause of these issues