5610 in reboot loop over VPN

[sceaton]

Hello! Longtime lurker; firstime poster!

I have a remote site connected via VPN to the main office with two netgear VPN routers.

I'm trying to setup a 5610 phone at the remote location to test running through the VPN tunnel. I've entered the IP's of the call server and file server in the phone. (The file server is our VMPro server running manager for TFTP at the main office)

the phone downloaded and installed x10d01a2_9_1.bin and wrote to the flash and all looked good.

Now, when it boots, it loads x10d01a2_9_1.bin; starts, then asks for the upgrade.scr via HTTPS: then HTTP: and returns "HTTP 1: -1" for each of those (rather quickly)

The red lamps blink in succession and stop with the Headset lamp lit and a blank screen, then the phone reboots and the process starts all over.

Nothing appears in the TFTP log at the main site.

I've tried MUTE->RESET-># and re-entering the ip info; MUTE->VIEW-># shows it has the correct IP information.

I can PING the TFTP server from a PC, (and even download the settings.txt file via tftp from a command prompt) so I know the connection between here and the main office is solid.

What am I missing?

TIA!

PS: I'm NOT trying to run the VPN firmware in the phone; I want to handle the VPN aspect via the gateway routers at each location.

 

[amriddle01]

Manager will not do HTTP, point the systems TFTP server address to the pc running manager, point the systems HTTP server address to it's own LAN1 address, this will make the system do TFTP-HTTP conversion and pass the files correctly. So then you need to tell the handset(s) to use the system as it's file server address, give that a shot if it doesn't work then the VPN is messing something up

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[sceaton]

Fantastic! This worked, although I also needed to set the Phone File Server Type to "Manager" and add the Manager IP address. (Previously it was "Custom" and 0.0.0.0)

So why is this phone asking for it's files via HTTP and not TFTP in the first place?

I have some VLAN questions, too, but I'll open a new thread for that.

THANK YOU again; I would not have figured that out by myself!