5560 IPT Phones

[MitelInMyBlood]

On the chance I'm forced to install a few 5560 IPT instruments (to address a particular need) what reassurances are there to give the customer that the 5560 will be around for a while and not discontinued anytime soon? IE, is it selling well enough that it's availability will likely continue and/or any future replacement will have at minimum those features currently in the instrument today? (ie, number of line keys). Or is Mitel getting ready to dump it? I'm trying to replace some honest-to-goodness real turret phones with these and so need lots of self-labeling S/C buttons.

Thanks for any insight

 

[Mitelmatt]

Hi

Went to Mitel (UK) and they certaintly have a pretty good roadmap for the Turret. i.e. hoot and holler plus they are looking at potentially putting in more keys etc. I know they've been selling quite well in the UK in the sub 25 bracket.

Sold them a couple of times and had no problems whatsoever with them.

As long as they're sold right they're fine

 

[MitelInMyBlood]

Thanks. I merely wondered if there's enough demand (or future demand) that they will remain in the product lineup

 

[TheMitelGuy]

There is a huge demand for Mitel for the turrets. They are really getting into one neat situations with the amd customers really like them. I'm not huge on turrets, but from what I understand they are cheaper then traditional turrets.

 

[MitelInMyBlood]

Yes, it's 1/3rd the cost of a conventional turret, but in its present incarnation the 5560 offers scarcely 1/10th of the functionality of a conventional turret. If you want to sell these to brokerages and trading floors, it needs to gain a whole lot more functionality... and quick!

....and lots of speed call buttons. Translation of "lots" = plural hundreds each... per instrument... and be able to survive a resilient failover as well as survive a move between nodes of a cluster without losing its brain.

 

[TheMitelGuy]

Just so I know, what functionality can you not achieve on the 5560 that you can on a traditional turret?

 

[Mitelmatt]

Mitel in myblood.

Everything you said above can be done. They can have dual handsets, can be made resiliant with all programming???

 

[libellis]

Just a few caveats to note about the 5560IPT - not sure if all are still relevant, but they may be worth checking into:

1. For bridged extensions - important in a trading environment - each 5560IPT Turret counts as two phones against the system maximum. With an MXe controller the system maximum is 32 bridged extensions, so a bridged extension could only appear on a maximum of 16 turrets. With the MXe Server, the system maximum is 250, so that a bridged extension could appear on 125 Turrets (assuming it doesn’t appear on any phones).

2. If Privacy “on” is the default, then a privacy release toggle button can be on the Turret. If privacy “off” is the default (common in a trading environment), then it cannot be turned off (i.e. no toggle button to turn it "on"). This is a Mitel oddity. NOTE: There is a Flash demo of the Turret floating around somewhere that shows a privacy enable button, but this is likely incorrect.

3. Not sure if this is different when recording the 5560IPT, but on the 3300ICP when using MiTai for CTI triggered recording, MiTai doesn't work reliably when there are more than 16 lines on a phone (important in a trading environment). Recording can be done without CTI, but then there is only limited information about a call.

4. Not 100% sure if this is really the case, but I believe that in the 3300ICP Prime line select can only choose the primary extension - no option to have no line selected so that a manual choice can be made without first hearing dial tone from the Prime Line. Not a deal breaker, just another curiosity.

5. Mitel YourAssistant can only be associated with one line.

 

[MitelInMyBlood]

The speed call buttons are the deal breaker for me. The user does not presently have to be able to spell anything or otherwise "look-up" anything as to their speedcalls.... Today it's all right there in front of them. No look-up, rather simply look AT, choose and press the button you want.

Dialing from within the contact list in Outlook is the closest anything comes, but that requires the PC which means the contact list has to be built for multiple users at multiple desks. Then if the Pee Cee craps out the user is out of business.

We thought the "PEOPLE" contact list on the phone might hold some promise, but found out it maxes out at 50 and is non-resilient & cannot be moved between cluster nodes. I need 150 per list (minimum) and the ability to switch between multiple lists, (the way I can today with a Turret). It would also be helpful if the speedcall list could display more than 10 names at a time...and be able to do so legibly.

Here are the requirements:
1) Work any desk on the floor from any desk on the floor
2) work multiple desks concurrently from any 1 desk (requires pull-down access to everyone's individual speedcall lists, ARDs, line key appearances)
3) Minimum 150 self-labeling speedcall entries per configuration (competition has 288, we need 150 minimum)
4) Access any configuration (speedcalls, key apps and ARDs) from any instrument on the floor w/BLF indication
5) Speedcalls should be a static onscreen display, paginated, but not a lookup table nor require any keyboarding
6) PC tie-in optional. Instrument needs to offer full turret functionality without requiring a PC
7) User-customizable ring tones on a per-line basis. Need at least 5 or 6 different pitch ring tones PER instrument (like the 200 ICP can do)
8) Compatible w/conventional handset. Optional PTT handset is OK, but must not be proprietary. Needs to work with conventional aftermarket HAC and wireless headsets