5550 ringing as huntgroup

[veenstrahiem]

hello,
Is there a way to program incoming calls to 6x 5550 ip-console as a huntgroup, so not all consoles ring collective, but as rotary or longest waiting.
I have made softkeys on the consoles, but now all consoles ring collective.

 

[kwbMitel]

Consoles are not designed to work this way.

Even if a way can be found to emulate your need, I would not recommend it as whatever method you use to "break" the design would most likely break something else you want.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[jon83]

Hi

Just in relation to your thread are the 5550s connected to different controllers?. If so how did you manage to get all the consoles to ring at the same time?

 

[veenstrahiem]

All 5550 are on the same controller, but on 3 different lokations.
I think a customer with 6 consoles should be able to work like a huntgroup, and not all-at-once.
In the netherlands this is a normal working procedure.

When it is not extreemly busy, and a call comes in, all 6 operators try to answer the call, but only 1 will get the call. To the other 5 operators this feels like a lost call.