5550 console phonebook/blf issue

[kwbMitel]

Console running 4.2.2.19 software
Windows 7 64 Bit
Citrix environment
vMCD running 6.X (virtual MCD)
2 sites same issue - Sites in different cities

The console has been running in this environment for quite some time without issues
No known changes have been made to the environment
The vMCD(s) are running out of a remote datacenter (I think both vMCD's are in the same datacenter but am not 100% sure)

[ul]
[li]The console(s) are working in every respect except for the Phonebook and BLF fields which are blank.[/li]
[li]The really weird part is if you type a letter in the search field of the phonebook, all matching records appear[/li]
[li]Nothing shows up in the BLF field no matter what is done.[/li]
[li]Everything has been reset, restarted, reconfigured, reinstalled without success.[/li]
[li]Normally I would be calling Mitel by now but this customer has chosen to hold off on SWA[/li]
[/ul]

This feels like a port blocking issue but the only ports I can find specific to the 5550 are 9000 and 9002 (UDP Voice)

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Waldosworld]

5550 Rel. 4.2.2.19 is not for vMCD 6.X it is supported at release 7.

 

[kwbMitel]

I'll double check the release, I may have got that wrong.

Assume an appropriate release for 6.X, I am getting some of this from memory thus 6.X and not more specific.

Although, 7.X is a possibility too, but I upgraded so long ago I doubt it could be 7.X


**********************************************
What's most important is that you realise ... There is no spoon.

 

[Billz66]

did you attach screenshots , they show as invalid links?

Are you saying that the 5550 is running under citrix?

Where are the adf's located

If I never did anything I'd never done before , I'd never do anything.....

 

[Billz66]

These are from 4.2.2.13 release notes

TCP/UCP port usage used by TKB/Console PC
UDP port 50000-50511 RTP streaming for firmware 9.7.0.x to support port rotation
UDP port 50000 RTP streaming for firmware 9.6.0.4
UDP port 9000 RTP streaming for firmware 9.4.0.11
TCP port 8000 Mitai to 3300 controller
TCP port 7011 Data Services to 3300 controller
TCP port 6800-6802 Minet signalling to 3300 controller
UDP port 69 TKB to download firmware from 3300 controller
UDP port 67-68 DHCP
TCP port 10000 or 100002 Console TCP port 10000 or 100002 is required to communicate with TKB
TCP port 6900 TKB port 6900 is used to communicate with Console
TCP port 1606 Telephone directory update from 3300 controller
TCP port 5060 UCA Presence for UCA version 5.0 or higher
TCP port 18100 UCA Presence for UCA version 6.0 or higher




If I never did anything I'd never done before , I'd never do anything.....