5550 console missed calls

[james1982]

Hi

3300Mxe MCd5.0

We have implemented the postgress SQL database to track call stats for the console.
However missed calls are not being logged.
Is it possible to gather this info?

Thanks

 

[LoopyLou]

You mean calls that ring the console but hangup before answer? It not give that in the traffic reports?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[dryaquaman]

You may be searching the SMDR string for 'ATTX'.
That only shows in the smdr record when an attendant actually handles the call.
You may have to search for call records for the DNIS.

Dry Aquaman

http://www.university-music-on-hold.com