5550 call stats

[TrunkMan]

Is there any way of finding out call stats on an operator 5550 console like call answering times/abandoned callers/transfers to certain destinations. I dont think the call history can do this and dont have the luxury of having call accounting.

Thanks

 

[LoopyLou]

on the SX2000 traffic reports can be setup to track statistics against the console. These can be dumped to a printer or you can view through maintenance commands. If you have multiple operators you can also setup each with a login so you can track against individuals. I believe the 3300 has retained this.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.