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5400 phone and conferencing

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jl3073

Vendor
Nov 19, 2007
7
US
Customer has IPO 412 R4. After four months of no complaints, they find that when initiating an add-on conference call from the speakerphone, the microphone stops working. If they pick up the handset, works fine. If they press speaker again, the mic goes mute.

Doesn't matter if outbound, combo, inbound, external or internal.
ATAC says they haven't heard of it. All digital phones have this problem.
Hoping someone here may have seen it or have some ideas.
 
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