5340 W/cordless headset (User gripe)

[MitelInMyBlood]

Did I miss something in setup?

I have a user with (admittedly our first) 50005712 cordless Headset.

All is reasonably well except the phone immediately goes off hook when the headset is taken out of the charger.

That is really undesirable because the unfamiliar user has to fumble around with the headset to get it on his ear plus it's possible to accidentally hang up on the caller (again in the process of getting the thing on your ear) - both scenarios could leave the caller with a bad impression.

Hopefully I missed something in setup, but I've been over the docs a couple times and didn't see it. DCR time.

 

[kwbMitel]

Yup, thats the way it appears to work.

I thought you might have enabled autodial but I checked my lab system and it works as you describe.

Seems wrong, I agree.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[nytalkin]

Make sure that auto line select is disabled. I think (without actually testing it myself) that you may find it works better.

NO GOOD DEED GOES UNPUNISHED!

 

[MitelInMyBlood]

Thanks, but tried that. It's a flawed design. For now I told the user if he walks into his office to a ringing phone either answer it with the handset, or put it on speakerphone initially until he gets his headset on. I'm also sure as he becomes more familiar with his new headset that this will become less of a problem for him, but I still think it's a bad design. The head[/]set should not go into an off-hook state until the user is ready to answer and commands it to do so. It's a design flaw, IMO.

 

[Canuckvoip]

Is there a "headset" key on the phone?
Not sure but maybe it needs to be toggled "on".

Dave

You can't believe anything you read... unless of course it's this.