5330 IP Phone won't program?

[gbon851]

I'm trying to set up and new 5330 IP Phone for extension 122. I added the MAC Address which I got off the bottom of the new phone to the user System Configuration > Devices > User Configuration form and connected the phone to the network. The phone is not recognized by the network and it times out. Any idea what's wrong?

Phone Displays-DHCPiscovery
Main Ver 01.01.00.09

We run Main Ver 01.04.01.02

Also tried wiping out the MAC address and let the phone boot up on its own. When the system asks you for the pin use ###122. ### is the set re-registration code.
Did not work too.

Other phone I have no problem setting up. Is this a bad phone or is there something else I should be doing?

 

[UncleRalph]

This wouldn't be a MAC issue but a DHCP issue. It's not getting an IP address.

Try plugging the phone into a a data jack that already has a working phone on it to see if it gets an IP. If it doesn't then the issue may be that all your phones have a hard coded IP address.

Ralph

 

[Mitel100]

It sounds to me that the device type has not been set to the 5330.

Nothing else that I know of would explain this problem on a single controller.

If in a cluster then is the 122 in all the Remote Directory's on each 3300.

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There is no 'I' in 'Team'
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[gbon851]

I check both options above. Phone still doesn't program. Phone must be bad?

 

[IrwinMFletcher]

I wouldn't throw it out just yet....

What are the series of messages it gives when starting?

Waiting for 802.1x authentication
Waiting for LLDP
etc...

 

[gbon851]

Here's the sequence:

Waiting for 802.1x authentication
Waiting for LLDP

Main ver 01.01.00.09
Main boot 01.01.00.09

Waiting for DHCP
Main ver 01.01.00.09

VLAN None Pri None
Main ver 01.01.00.09

DHCP Discovery
Main ver 01.01.00.09
HANGS ON THIS LAST MESSAGE

I hope this helps.

 

[kwbMitel]

Earlier you said the phone booted until it requested a PIN. Now you're saying it is hanging on DHCP discovery.

What changed?

Do you normally set some static settings in the phones?(such as VLAN)

Is there more than 1 controller that could be responding?

Have you tried plugging the phone in at a different "Known Working" location.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[gbon851]

I should not have include this in the posting as it never made it to this point. I was going to try this option but it never made it that far.
"When the system asks you for the pin use ###122. ### is the set re-registration code." This never came up.

DHCP Discovery
Main ver 01.01.00.09
HANGS ON THIS LAST MESSAGE

 

[UncleRalph]

Try this simple test.
On a known working ethernet port,
As you plug it in, hold down the 7 key to put you into Teleworker config mode.
Point he phone to the 3300 controller and save it.

Let us know what happens.

Ralph

 

[gbon851]

Didn't work phone must be bad. Thanks for your help.

I was able to configure another phone as Teleworker that I new was good on the same ethernet port.

 

[UncleRalph]

Well, phones do go bad.
1st they start out smoking,
then drinking,
then hanging out in the wrong places
eventualy they either end up in jail or repair.
I blame it's parents.

Ralph

 

[CharlesBr]

it still does not tell us if the other phones are set as static instead of DHCP. go to view static options under the networking menu of the phone

 

[gbon851]

System Configuration> DHCP> DHCP Static IP.
There are NO LISTINGS of any Static IP's on this form.

 

[IrwinMFletcher]

gobn, there is a difference. You can allocate static IP addresses using the DHCP server on the controller, and they would show up in that form. For example, you give MAC AA:AA:AA:AA:AA:AA address 192.168.1.100.

Alternatively, you can directly program the IP address that the phone will use by using the menus on the phone. In that case, you just tell the phone to use address 192.168.1.100.

This is the distinction that people are asking about, and that may make the difference between one phone working over another.

Normally setting static addresses directly on the phone isn't a good idea unless you have a very small 'static' network, otherwise it can get confusing. If say you forget that you've programmed a set to use 192.168.1.100 and then enable a DHCP server with an address range that includes that value, you'll see strange things on the network. This is one of the most common problems when people configure an E2T card. If it happens with the E2T card (a phone or PC on the network has the same address) your system will spontaneously randomly reset.

 

[CharlesBr]

Just go on the phone itself and instead of going into tools to program the teleworker address (that is how you tested it right?), go under networking, the first option.

to get in the menus hold the up volume key and reboot the phone

 

[gbon851]

Now I understand what they were asking.
System Config.>IP network congfig>DHCP>DHCP Server.
"DHCP Server - enabled"
No other listings on that form.