5330 Fatal Error

[james1982]

Hi

I have a 3300 MXE with 700ish 5330s connected.
A problem has arisen over the last week where intermitently random phones restart. The phone screen flashes and a message appears on screen "Fatal Error" and then the handset counts down from 60 seconds and then restarts itself.
About 8 weeks ago we upgraded to rel 8 ur 4, unsure if its anything to do with this.

Im in the process of gathering dates / times of the fault to attempt to try scroll through the logs but in the meantime was wondering if you guys had experienced this at any time?

Cheers

 

[tlpeter]

Did all the phones upgrade ?
Why upgrade to UR4 if there is a UR5 and 9.0 already ?


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[james1982]

yes all phonse upgraded, rel9 wasnt out took it up to rel 4 as we have numerous sites running all stable, whereas we have a few sites on rel 5 with issues. plus this customer has other sites within there network running rel 4.

any ideas as to the cause of the error?

 

[tlpeter]

Never seen it to be true but i am not that long busy with a Mitel


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kwbMitel]

I've seen this at UR4 with phones that had never been connected. They were fine if I connected them to a system running UR3 and then they were fine for UR4.

I also had an issue at 8.0 where the VLAN was statically assigned but the priority wasn't. The Priority wasn't assigned in DHCP either.

Both scenarios resulted in fatal errors.

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