5302 phone DTMF

[markvanderheijden]

Hi,

Recently we replaced an old MXe controller for a vMCD, we upgraded the software from MCD 5 to MCD 7.2, now when a user with a 5302 calls a internal or external menu they can not choose with DTMF. I tried to change the SIP capabilites, tried to change some COS options but nothing works, has anyone ideas?

Thank in advance

Mark van der Heijden

 

[Billz66]

'internal or external menu' what are these ? ACD dialling list , nupoint call director

if external whats the trunk type , is it also sip ?


If I never did anything I'd never done before , I'd never do anything.....

 

[markvanderheijden]

Hi,

For internal it is a ACD dialling list.

For external it is a SIP trunk through a MBG.