I don't think we are using COR. We are a small company. We use the lodging for long distance restrictions. There is nothing entered in form 20 COR Groups. Although we do have COR #'s assigned to each device, they are not entered into the COR groups. There was COR group 1 entered into form 23 in route definitions but I deleted them and that did not change anything.
I've been researching the Tech Docs all day. Nothing I do seems to be working. I've followed the Call Forwarding - External document down to the i's and t's.
Do any of the flash options anywhere have anything to do with it?
PRI has access to abrev dial is that what you meant by speed dial? PRI has Call forwarding external as well as the device COS.
Weird thing is incoming to outgoing trunks work with DISA using my cell and dialing access code then 9 for outside line. It also works if I dial the auto att with my cell and dial the users extension and he doesn't answer it is forwarded properly. But with DISA I dial the users extension does NOT work after they don't answer and it is forwarded, it only works when I dial the access code and dial 9 for an outside line. Form 26 has COR as unrestricted.
I assuming you mean Q.SIG in the circuit descriptor options because we don't have that feature enabled in the sys options. Q.SIG was enabled in form 13 but I disabled it and that didn't seem to changed anything. According to one document or bulletin it was to be turned on for caller ID. Caller ID still worked regardless.
What do the docs mean when they say –
“External call forwarding will proceed if the trunk is: a DID or Tie trunk, COR restricted in CDE Form 26, and has COS Option 606 (Telephone - Enhanced Answering Position) enabled.”
I tried enabling 606 in the device COS but that didn’t matter. It was already enabled in the trunks COS.
Strangely enough I’m having another problem with a 5340 IP phone. I purchased 3 new IP phones, 2 – 5224 and 1 – 5340. I replaced existing 5207’s with the new 5224’s and they work fine. We have 1 spare IP phone license, 12 total. I programmed the 5340 (for a total of 12) to a new extension and it got the IP, firmware, and registered properly. The only thing it won’t do is dial outgoing calls. It dials internal numbers. We’ve have another 5340 already in operation. Same COS and COR. Fast busy immediately. This phone was sealed in the box.
I’ve tried to think of everything. There is NO reason I could possibly thing of why the new 5340 won’t dial outbound. I’ll copy the COS of the phone that won’t forward external and the COS of the PRI trunks as well.
Any help is much appreciated.
Thank you.
[COS: 7 IP TRK ] OPTION (DISPLAYING ENABLED ) STATUS OPTION NUM
Attendant-Timed Recall (NO ANS) 0=disable 5-240 s 30 115
Attendant-Timed Recall (HOLD) 10-240 seconds 30 116
Attendant-Timed Recall (CAMPON) 0=disable 5-240 s 30 117
Attendant Call Forward No Answer Timer 10-240 s 30 118
Apply Key Line Conference Warning Tone ENABLED 126
Call Forwarding - External ENABLED 208
Line Privacy ENABLED 240
Abbreviated Dialing Access ENABLED 245
SMDR - Extended Record ENABLED 246
Call Forward - Don't Answer Timer 2-6 rings 3 253
PBX Telephone - Call Hold Recall Timer 1-10 min 1 254
Repeated Camp-On Beeps Timer 5-15 seconds 10 255
UCD Music On Hold Timer 0-50 minutes 0 256
Display Prime As Forwarder ENABLED 258
Message Sending ENABLED 259
Delay Ring Timer 2-6 rings 3 263
Camp-On ENABLED 301
Paging Default (0-9) (0 Gives All Enabled Zones) 0 312
DID Trunk To DID Trunk Connect ENABLED 318
Extension Non-CO Trunk To Trunk Connect ENABLED 319
Recording Failure to Hangup Timer 1-255 seconds 30 404
Allow To Be Monitored <0=dis, 1=no beep, 2=beeps> 0 406
Display CLASS Name ENABLED 503
ONS Positive Disconnect <0 - 5 sec> <0 = disable> 0 506
Station/Set: Allow My Number to be Displayed ENABLED 507
Telephone - Enhanced Answering Position ENABLED 606
Telephone - Guest Room Template (0-3) 0 610
Alarm Audio Level for Sets RINGER 618
Telephone - Max Call Logs Allowed (0-20) 0 620
ACD - Agent Template (0-3, 0=disable) 0 650
ACD - Supervisor Template (0-3, 0=disable) 0 651
ACD - Senior Supervisor Template (0-3, 0=disable) 0 652
No Dial Tone ENABLED 701
SMDR - Overwrite Buffer ENABLED 702
Incoming Trunk Call Rotary ENABLED 801
Limited Wait For Dial Tone ENABLED 802
SMDR - Drop Calls < n Digits ( 0..11, disable=0 ) 0 803
SMDR - Record Incoming Calls ENABLED 806
Special DISA ENABLED 808
ANI/DNIS/CLASS Trunk ENABLED 811
Delay ONS Ring - Wait for Network Name ( 0-6 s ) 0 813
SMDR - Record ANI/DNIS/CLASS ENABLED 814
DTRX Herald Text Select ( 1-4 ) 1 905
[COS:11 IP SETS ] OPTION (DISPLAYING ENABLED ) STATUS OPTION
Attendant New Call Tone ENABLED 106
Attendant-Timed Recall (NO ANS) 0=disable 5-240 s 30 115
Attendant-Timed Recall (HOLD) 10-240 seconds 30 116
Attendant-Timed Recall (CAMPON) 0=disable 5-240 s 30 117
Attendant Call Forward No Answer Timer 10-240 s 30 118
Attendant Multi-New Call Tone ENABLED 125
Apply Key Line Conference Warning Tone ENABLED 126
Call Forwarding - Busy ENABLED 206
Call Forwarding - No Answer ENABLED 207
Call Forwarding - External ENABLED 208
Call Forwarding - Always ENABLED 209
Call Hold And Retrieve Access ENABLED 211
Can Flash If Talking To An Incoming Trunk ENABLED 212
Can Flash If Talking To An Outgoing Trunk ENABLED 213
Directed Call Pickup ENABLED 218
Discriminating Dial Tone ENABLED 219
Do Not Disturb ENABLED 220
Call Forwarding Inhibit on Hold Timeout ENABLED 222
Hold Pickup (Attendant Paged Access) ENABLED 225
Message Waiting Setup - Bell ENABLED 231
Outgoing Trunk Callback ENABLED 236
Outgoing Trunk Camp-on ENABLED 237
Line Privacy ENABLED 240
Abbreviated Dialing Access ENABLED 245
TAFAS Any Access ENABLED 248
TAFAS Access Tenant ENABLED 249
TAFAS Access During Day Service ENABLED 250
Transfer Dial Tone ENABLED 251
Call Forward - Don't Answer Timer 2-6 rings 6 253
PBX Telephone - Call Hold Recall Timer 1-10 min 1 254
Repeated Camp-On Beeps Timer 5-15 seconds 10 255
UCD Music On Hold Timer 0-50 minutes 0 256
Display Prime As Forwarder ENABLED 258
Message Sending ENABLED 259
Delay Ring Timer 2-6 rings 3 263
Camp-on before Forward on Busy ENABLED 266
Softkey Support for Voicemail ENABLED 267
Twin Phone ENABLED 276
Display Account Codes on Phone ENABLED 279
PC (2nd) Port on IP Phone ENABLED 280
Camp-On ENABLED 301
Flash-in Conference ENABLED 302
Paging Zone 1 Access ENABLED 303
Paging Default (0-9) (0 Gives All Enabled Zones) 0 312
CO Trunk To CO Trunk Connect ENABLED 313
CO Trunk To DID Trunk Connect ENABLED 315
Tie Trunk To Tie Trunk Connect ENABLED 316
Tie Trunk To DID Trunk Connect ENABLED 317
DID Trunk To DID Trunk Connect ENABLED 318
Extension Non-CO Trunk To Trunk Connect ENABLED 319
Call Park ENABLED 401
Recording Failure to Hangup Timer 1-255 seconds 30 404
Allow To Be Monitored <0=dis, 1=no beep, 2=beeps> 1 406
Display ANI/DNIS/CLASS Information ENABLED 502
Display CLASS Name ENABLED 503
ONS Positive Disconnect <0 - 5 sec> <0 = disable> 0 506
Station/Set: Allow My Number to be Displayed ENABLED 507
Station/Set: Show Internal Numbers on My Phone ENABLED 508
Display Caller ID for non-prime lines ENABLED 509
Telephone - Background Music ENABLED 602
Telephone - Enhanced Answering Position ENABLED 606
Telephone - Guest Room Template (0-3) 0 610
Telephone - Limited New Call Ring ENABLED 611
Display ANI Information Only ENABLED 613
Telephone - Handset Volume Saved ENABLED 614
Telephone - Offhook Voice Announce ENABLED 615
Alarm Monitor Point ENABLED 616
Alarm Audio Level for Sets HIGH 618
Telephone - Max Call Logs Allowed (0-20) 20 620
ACD - Agent Template (0-3, 0=disable) 0 650
ACD - Supervisor Template (0-3, 0=disable) 0 651
ACD - Senior Supervisor Template (0-3, 0=disable) 0 652
Key System - Direct CO Access ENABLED 680
Key Set/Sub Att - Call Hold Notify Timer 0-600 s 60 681
Key System - Can make All Set Page ENABLED 684
Key System - Can receive All Set Page ENABLED 685
Group Page Includes Overhead Paging ENABLED 686
All Set Page Includes Overhead Paging ENABLED 687
SMDR - Overwrite Buffer ENABLED 702
SMDR - Drop Calls < n Digits ( 0..11, disable=0 ) 0 803
SMDR - Drop Incomplete Outgoing Calls ENABLED 804
SMDR - Record Incoming Calls ENABLED 806
Delay ONS Ring - Wait for Network Name ( 0-6 s ) 0 813
SMDR - Record ANI/DNIS/CLASS ENABLED 814
[ T1 E&M TRUNK: 7 ] OPTION NAME [SUPERVISION PARAMETER] STATUS
Reverse to Idle NO
Far-end gives answer supervision NO
Inhibit automatic supervision NO
No seize alarm NO
No release alarm NO
Line Length LONG
DTMF NO
Save Busy-Out Status YES
Disconnect timer 150 - 900 ms ( 50 ms inc 300
Release acknowledge timer 2 - 240 s ( 2 s inc 40
Guard timer 200 - 1000 ms ( 100 ms inc 800
Incoming start type WINK
Debounce timer 20 - 150 ms ( 10 ms inc 100
Wink timer 150 - 300 ms ( 50 ms inc 200
Outgoing start type WINK
Digit outpulsing ratio 60/40
Outpulse delay timer 100 - 2000 ms ( 100 ms inc 800
Flash timer 200 - 700 ms ( 100 ms inc 300
Flash type LOOP FSH
Flash over trunk NO
Interdigit timer 300 - 800 ms ( 100 ms inc 800
Wait for delay timer 300 - 5000 ms ( 100 ms inc 5000
Remote end is a satellite NO
Remote end is a satellite with OPS lines NO
Direct access on CO Line Keys: bypass Key System Toll Control YES
Release Link Trunk NO
QSIG Supplementary Services NO
Present Node ID over IP trunking NO