RichardHannon
Technical User
Help call accounting not working
where can i find documents in how to connect and use this system
where can i find documents in how to connect and use this system
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
511A
- Thread starter RichardHannon
- Start date
- Status
TouchToneTommy
Vendor
Is this an Avaya product? Don't recgonize it from the simple description of 511A.
The mother ship of all Avaya documentation is here
The mother ship of all Avaya documentation is here
- Thread starter
- #3
RichardHannon
Technical User
the customer (geograficly 400 miles away) has described the product as avaya definity 511A ITS A ksu system
TouchToneTommy
Vendor
AhHa - Definity forum here:
Still unsure what the call accounting system is.
Still unsure what the call accounting system is.
- Thread starter
- #5
RichardHannon
Technical User
Customer said its and avaya definity legend 511a
i was in the definity forum they sent me to merlin, this avaya is a wall hung card based system , the db9 connector going to the call accounting pc doesn't spit out any info, after checking the settings on the call accounting pc 9600 n 8 1 I had the onsite body attach a laptop up to it to see if there is any detail hitting the call accounting pc,there is an admin port on the system which i assume is for administration changes I belive it to be serial as connecting it via ethernet has failed for the onsite body. I'm just trying to connect to this this to see what and if there are any settings on the system to turn on call accounting to that serial port
i was in the definity forum they sent me to merlin, this avaya is a wall hung card based system , the db9 connector going to the call accounting pc doesn't spit out any info, after checking the settings on the call accounting pc 9600 n 8 1 I had the onsite body attach a laptop up to it to see if there is any detail hitting the call accounting pc,there is an admin port on the system which i assume is for administration changes I belive it to be serial as connecting it via ethernet has failed for the onsite body. I'm just trying to connect to this this to see what and if there are any settings on the system to turn on call accounting to that serial port
- Thread starter
- #7
RichardHannon
Technical User
how do i connect to said system though? serial cable, software, telnet, if i can have a set of hands connect to it i can fix it, i just can't even get acces to the correct docs or software to make it happen
TouchToneTommy
Vendor
OK, take "definity" out of your description of the equipment. It's a Merlin Legend.
The SMDR serial port is 1200-N-8-1
The admin port is also serial, BUT, you won't get anything without using SPM software to communicate with the phone system.
Have your onsite tech try connecting with a laptop and Hyperterminal, using those settings, and they should see the SMDR output. If so, then they need to look at the call accounting system as being the problem.
The SMDR serial port is 1200-N-8-1
The admin port is also serial, BUT, you won't get anything without using SPM software to communicate with the phone system.
Have your onsite tech try connecting with a laptop and Hyperterminal, using those settings, and they should see the SMDR output. If so, then they need to look at the call accounting system as being the problem.
- Thread starter
- #9
RichardHannon
Technical User
thanks i'll have him try that, I believe the speed settings in the call accounting software is wrong and set to 9600 n 8 1
- Thread starter
- #10
RichardHannon
Technical User
okay I had my guy down there try 1200 8 n 1 to hyperterm but no result, the serial adaptor (db25) has a little board and resistors in it is this a proprietary part and if it failed would i lose cdr records being produced?
If it is a posibility that this rj45 to db25 is the issue can it be bypassed and or what is the replacement of this part?
Thank you in advance. Richard
If it is a posibility that this rj45 to db25 is the issue can it be bypassed and or what is the replacement of this part?
Thank you in advance. Richard
TouchToneTommy
Vendor
The 355-A or 355-AF adapter is propritery, although if you click on the FAQ section at the top of the page, you will find the pinouts to make one without the resistors and surge protection.
It is possible that the SMDR port of the processor has died. That would certainly cause the loss of call records to the call accounting.
If your guy has WinSPM on his laptop, use the same 355 adapter, serial cord, and patch cord to see if it will communicate with the Admin port. That will prove the physical connections as good or bad.
It is possible that the SMDR port of the processor has died. That would certainly cause the loss of call records to the call accounting.
If your guy has WinSPM on his laptop, use the same 355 adapter, serial cord, and patch cord to see if it will communicate with the Admin port. That will prove the physical connections as good or bad.
dagwoodsystems
Programmer
And if you DO manage to get WinSPM working, try the following menu selections:
Maintenance, Port, RS232 Port2, Reset, Yes
Tim Alberstein
Maintenance, Port, RS232 Port2, Reset, Yes
Tim Alberstein
dagwoodsystems
Programmer
Also, turn off hardware flow control when using Hyperterminal. If using software flow control (XON/XOFF), try typing <CTNL> + Q from your keyboard. That is, hold down the Control Key and then simultaneously press the letter Q.
By default, SMDR records will not be outputted unless the phone call is at least 40 seconds long. If you're testing with 10 second long phone calls, you may think that SMDR is broken when it isn't. I suggest making your test calls last a full minute.
Tim Alberstein
By default, SMDR records will not be outputted unless the phone call is at least 40 seconds long. If you're testing with 10 second long phone calls, you may think that SMDR is broken when it isn't. I suggest making your test calls last a full minute.
Tim Alberstein
tdaugirdas
Technical User
Or - you can program SMDR options to log calls of a specified length.
Tom Daugirdas,
President
STCG, Inc.
stcg.com
Tom Daugirdas,
President
STCG, Inc.
stcg.com
- Status