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5000 remote site dropping connection

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alex053

Technical User
Aug 24, 2009
96
US
I have a Mitel 5000 CS on Version 3.2.4.79.

we have one site with 5 5312 phones connected via secure vpn back to the controller.

i used speedtest.net to test the speed and came with 30meg down and 22 up from the site.

when i dial an extension either at the local site with peer to peer on or with it off, i will randomly get the blinking cursor with the 2 bars like its lost connection. it will quickly come back up but that call will not complete. i can call right back and it will work though.

i can call between sites but not reliably.

there have been no complaints of the pc connections dropping, just the phones. they will drop interanl calls as well as external because of the centralized dial tone.


im out of ideas on what it could be.
 
i also ran the Teleworker network analyzer and got the same results as a known good system

Capture_zpsb53f3dbe.jpg
 
it looks like a reboot of the Cox modem may have fixed the issue.
 
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