500 series phones to one DN need to ring individually.

[JEFBEL]

Greetings. Have 12 500 series phones for a telethon ringing from one number. 12 separate TN's. All phones ring at once. Want each of them to ring one at a time in a row. The same number is on 3 other multi-line phones as MCR or MCN. I know I'm missing something. What do I need to change? Thanks. Jeff Bell

 

[Splic3d]

I would give them their own number and make them hunt to each other.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[Splic3d]

SCR's not MCR's

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[GHTROUT]

Make them ACD! That's the only way to do a telethon with analog phones. I used to do it every year. Yes, analog can be ACD



~~
Gene at www.GHTROUT.com

 

[Splic3d]

Better yet, do what GHTROUT said.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[JEFBEL]

I have deleted the MCR/MCN numbers so only the analog phones remain if that makes it easier. I have never set up an ACD. Can one of you point me that way to get me started? Thanks so much for all the good advice!

 

[GHTROUT]

Hmmm. If you have never set up ACD, then it's not worth learning for a low volume telethon.

But... if you are certain you will get more than 12 calls at a time, then you need ACD to "queue" the callers for the next available call taker.

If you are certain that you will not get more than 6 to 10 calls at a time, use the HUNT method. Take the "pilot" number (the number that people will call) and put it on one phone. For the 11 other phones, give them all individual numbers - give them all their own number.

Now go back through each TN one by one and add the HUNT (and CLS HTA). Make 1 hunt to 2, 2 hunt to 3, 3 hunt to 4, 4 hunt to 5, etc. When the first person gets a call, have them stay off hook when the call ends so the next person will get a call. Then at the end of the 2nd call, keep the first and second person off hook so the 3rd person gets the call.





~~
Gene at www.GHTROUT.com

 

[nessman]

If you do a basic ACD, make sure you have licenses for it first. LD 22 -> REQ: SLT

Setting one up isn't that difficult... Google around, the answer will come to you.

 

[JEFBEL]

I set them up as a hunt group with separate DN's and all seems to be well. Thanks so much for all of your help!