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#5.5.0 smtp;553 Error

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tattl

IS-IT--Management
Mar 21, 2002
105
DE
All,

One of my users tries to send a message to a customer and rec the following error.

#5.5.0 smtp;553 mailbox xxx@xxx.com is restricted (Mode: normal)

Help!
 
Check your side first:
- check to see if you're on a blacklist of some sort (the last three weeks make me put this at the top of the list) like - check Exchange SMTP connector domain restrictions
- check your ISP's ability to accept mail from you for all domains (smart hosting)
- if you're sending mail directly (use DNS to route mail), verify your SPF record (we see lots of wrong ones). Try dnsstuff or openspf.org for more info.


See if it is their side:
- send a message from a webmail account and see if it goes through
- send a message to another user at the same domain and see if it goes through
 
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