I have recently been given the responsibility for our phone firmware updates and have noticed that the previous person never had any of the 4690 firmware files loaded on our servers. Therefore, we have 4690 Polycoms at release 1.3, 1.4, 2.05, 2.3, 2.31 and 2.5
I have the firmware for 2.6 but when trying to get this to load on the phone with 4690_020500.BIN loaded, it does not find the file. At this point I don't even know if we can go direct from some of the older releases to the version 2.6.
Most of these phones are statically programmed as well and yes we have had the issue of them loosing the settings on a reboot.
Can anyone guide me through the process of getting these updated, what firmware version I should be striving to load and where I need to place the files on my file server to get the phones to recognize them and load?
I have the firmware for 2.6 but when trying to get this to load on the phone with 4690_020500.BIN loaded, it does not find the file. At this point I don't even know if we can go direct from some of the older releases to the version 2.6.
Most of these phones are statically programmed as well and yes we have had the issue of them loosing the settings on a reboot.
Can anyone guide me through the process of getting these updated, what firmware version I should be striving to load and where I need to place the files on my file server to get the phones to recognize them and load?