theblackbag
Technical User
Upgraded all handsets to 2.887 recently, one of the agents just noticed a problem.
When a call arrives with the agent the incoming CLI is displayed properly on the top of the screen (4622SW IP), but only the first 3 digits are displayed in the incoming answered call log. This only happens when the call is ACD delivered and auto-answered. Reverting the phone to 2.700 seems to fix the problem. We are on CM3.
Can anyone else replicate the problem? Avaya indicate they have not seen the problem before.
When a call arrives with the agent the incoming CLI is displayed properly on the top of the screen (4622SW IP), but only the first 3 digits are displayed in the incoming answered call log. This only happens when the call is ACD delivered and auto-answered. Reverting the phone to 2.700 seems to fix the problem. We are on CM3.
Can anyone else replicate the problem? Avaya indicate they have not seen the problem before.