4610 Registration Issues

[jamcb80]

I have an IP LSP site that is having registration issues since a recent power outage at our main site. All toll, there are 39 IP phones at this location. 20 are registered to the CLAN at our main site and 19 are showing disconnected with a download pending. The CLAN for VoIP services is located in Network region 2, the phones are in network region 4. However, the malfunctioning phones are hitting the CLANS of network region 1, where the CT Link CLAN and the CMS Link CLAN are located. There is nothing in the 176 string that tells the phones to hit these IPs or that region and the VLAN is physically separated from our other network so DHCP is not pointing them in this direction.

I have tried several things that have given weird results: I busied out the CLAN card and bounced that site and about 20 phones came backup—but not the original 20 that were registered previously; different extensions. I cleared a couple of the phones, and set them to not use the TFTP server and physically programmed them to hit the CLAN in network region 2. The phone goes through the setup and then gets stuck in a loop registering to the CMS CLAN despite programming the correct IP address, VLAN, etc.

Avaya is telling me that there is a load balance issue between the CLANS and that I have to remove CT and CMS from network region 1 and then those phones will try to hit that region, see no available CLANS and then go to region 2 and register properly. I am confused by the load balance as we only have about 40 phones using that card. And busying the CT link kind of scares me as we have 2 IRs and 50 agents using CCE. This site has been in LSP a couple of times over the past year and I have never seen anything like this. Nothing was changed and this is not a new install.

Has anybody seen this issue before or is the advice presented accurate? The LSP site is an 8300 w/G700 connected to an 8500 running 2.1 CM

Thanks,

Joe

 

[h5n1]

the 87xx series maintained a pool table of all available CLAN's for folks out there who don't run DHCP servers seperately therefore, by default only CLAN's allow for registration to be on native network-region 1. I tend to put CMS, AES, any adjunts that requires CLAN on network-regions other than 1 would work perfectly fine whether an LSP or ESS failed over.