4610 HardPhone

[IPOMonkey]

My 4610 hardphone is just saying initialising/loading in a continual loop.

Is it faulty?

 

[xlr8neo]

i did not think they are supported until version 3!
could be wrong though

 

[Morrack]

They are not supported until R3, due out March 21 '05.

On a related note: I have a customer with a 406 running 2.1.27, when I connect a 4602SW to his system (yes VCM installed) it goes through all the normal startup then prompts for ext/pw combo. I know I'm doing this part correctly, it says password error if I intentionally give the incorrect combo. When I enter the correct combo, it says "Wrong Set Type"?? Yet it works fine (same phone even) on my lab 403 which is also running 4.1.27

Any ideas?

Peter

 

[IPOMonkey]

Thanks

 

[sizbut]

Peter,

"Wrong set type" usually indicates that the extension number used is already assciated in the configuration with a non-IP extension.



Get the t-shirt, buy the mug and throw the stress ball hard.

 

[Morrack]

Yeah, I know - should have included that in my post. Not the case here. The extension I am attempting to use is definately IP. I've tried both setting up an IP extension manually and allowing the phone to create one via the auto-extension-create gatekeeper function. Same error either way.

Any other ideas?

Peter

 

[intrigrant]

Propably the user has last logged in om a different type of hardware, if you can then try it with PM Pro.
When asked on wich extension to logon give the extension ID instead of the user ID, did work for me.
Only other solution is to delete the user and recreate it.

 

[Morrack]

This is a brand new extension created specifically for the IP hardphone. I have tried deleting it and re-creating, still no joy. I'm truly baffled on this one - although I confess I haven't had the time yet to sit down and analyze a monitor trace or anything that deep yet.

 

[xlr8neo]

i have been able to reproduce fault on 2.127. Works ok on v3.0(24) and 3.0(26) as 1 said earlier the phone is not sopported until version 3

 

[Morrack]

Anyone have any ideas on the 4602 problem?

 

[IPGuru]

Have you tried deleting the user & IP ext & letting auto create try again?
I have had probs like this when trying to use a sophtphone on a user that had previously been a physical ext (2030)

 

[Morrack]

Tried it multiple times. The truly bizare part is that same 4602sw works fine on my lab 403, same firmware as the clients 406

Peter