4602 no * Ethernet to program

[bazlit]

we just got soem 4602 IP phones without the inbuilt switch, when plugging them in via the power unit 1151B1 from Avaya they come up no ethernet to program, have we been given the wrong power unit or is it something more simple

Baz

 

[IPGuru]

No Ethernet means the IP4602 cannot see a network connection, Power must be ok or you would not be able to get this msg.

Is the other skt on the power unit connected to your Lan?

 

[bazlit]

I have plugged into our LAN, i have also tried several switches plugged into the power supply directly, tested the network connection with a Fluke tester on the LAN side and its ok, but it doesnt come thru the power supply for some reason.

 

[IPGuru]

I am using a 1151a1 without problem

i suspect you may have a faulty psu

 

[bazlit]

i got two PSU and two phones, both do the same on each phone, seems strange both could be faulty.
will try to get them replaced.
thanks for your help, i will let you know what the outcome is as they should just work, but then they are Avaya.

 

[Morrack]

bazlit I'm not singling you out so please don't be offended by this... it seems to me there is more and more slagging of Avaya on this thread lately, this can hurt all of our sales prospects if too much of it goes on.

Remember the big guys are all racing to stake their claims in the voip world, sometimes too quickly and making mistakes - we're all human.

I've made my share of disparaging remarks, not claiming innocence, just appealing to everyone to join me in toning it back and keeping it more professional - feel free to hold me to this if I forget in a future post and launch into a rant ;-)

Peter

 

[IPAlot]

And just in case your blonde, you do have the cables the right way round on the PSU?

Soopa Doopa Intergalactic IP Office installation mechanic and configuration corruptor from way back.

 

[bazlit]

Well not blonde and if the phone was plugged in the wrong jack on the PSU it doesnt get power at all.

My comments re Avaya were some tongue in cheek sarcasm, but when the 1st level support suggests that oops we sent you UK power cords instead of AUS power cords and this will fix the problem it makes you wonder. We had already substituted AUS cords as they are standard PC ones used, if we couldn't power the units up i wonder how they thought i got the no ethernet to program message, it also has taken them 4-5 days to figure this much out.

i gues my other issues that we arent competitive with products like Alcatels Omni PCX also frustrate but this can be a sales issue as they feature set is quiet different and sales dont seem to sell the extras you get with the Avaya very well justifying the cost difference.

 

[Nokarro]

No Ethernet means 2 things , Ethernet cable not connected at all or the Speed / Duplex settings can't be negotiated between the phone and the LAN Switch. Try Setting the LAN port to 100MB Half Duplex Manually power down the Phone and try[1] ... Hook a PC onto the phone and ping your default gateway does that work [2] Is it a sertified CAT5 cable 100MB Full Duplex cable ?[3] Let me know ...

 

[bazlit]

now theres an idea, as i found the IPO is only half duplex maybe the handset cant negotiate properly with Netgear switches. will try some different port settings and see

 

[Morrack]

Was at a knowledge tranfer for R3 yesterday, the Tier III giving the presentation recommened all IP Office equipment be set to 100M half-duplex. Auto bad, manual good

Peter

 

[sizbut]

That's good for the Tier III, bad for you if you're connecting to a Small Office or a 412 or the new 406 V2 as to the best of my knowlegde they're all full-duplex.

 

[bazlit]

the 406 v1 i setup was only capable of half, tried the phone with 10 and 100 half and full and still no sign of life.

 

[sizbut]

Yeph, the 406 V1 is just a hub like the 401 and 403 and hubs are half-duplex. The others are switches (the 412 isn't truely a switch but with only two port on separate lan addresses its not a hub either) and switches are full-duplex.

 

[sizbut]

... and for those not aware I need to say the 406 V2 is the replacement for the 406 V1. Its being release soon (as part of 3.0).

Quick summary is:

- 8 DS ports and 2 POT ports like a 403.
- 6 expansion ports like the old 406 V1.
- 8 LAN ports but as a switch rather than hub.
- A compact-flash card socket for embedded voicemail and auto-attendant.

 

[Nokarro]

Furthermore it can be the version firmware on the IP Phone , Was this phone previously on a multivantage switch ? Try and put the latest supported firmware for IP Office on the Manager (TFTP) ...

 

[bazlit]

Brand new phones and power supplies from the Vendor. they dont even see the ethernet, might try a hacked cable to see if its the powersupply stopping the ethernet, ie splice the ethernet into the pairs after the power supply

 

[bazlit]

i split out the green and orange pairs and put a rj45 on them after the power supply plugged into the switch and away it goes, not the ideal solution but at least it proves the power supply is at fault, both brand new units did this.

 

[bazlit]

seems Avaya forgot to put the links on the PCB inside the power supply, installed links to pass the ethernet thru and it now works.

 

[Morrack]

The joys of layer 1 - who says you can throw out your soldering iron now that we're voip engineers instead of phone grunts???

Peter